Privacy Policy

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This website is operated by Whereinitaly Ltd, trading as Wherein Cooking Holidays.

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Whereinitaly Ltd is a private company registered in England and Wales with registered office at:
Spaces 12 Hammersmith Grove, Omega Suite, W6 7AP, London, United Kingdom.

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In this policy, “we”, “us” and “our” refer to Whereinitaly Ltd.

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By using our website and services, you agree to the terms of this Privacy Policy.

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1. What type of information do we collect?​

We collect information that you provide to us directly, for example when you:

• Make an enquiry or booking

• Join our waiting list or newsletter

• Download our brochure

• Fill in a form on our website

• Contact us by email, phone or social media

 

This may include:

• Name and surname

• Email address

• Postal address and country of residence

• Telephone number

• Booking details and travel preferences

• Special requests related to your trip

• Communication history with us

 

If you make a booking or purchase a service, we also collect information needed to complete the transaction, such as:

• Billing address

• Payment related information (for example the last digits of your card or transaction ID, depending on the provider)

 

Full card details are processed securely by our payment service providers and are not stored on our own servers.

 

When you visit our website, we automatically collect certain technical data, including:

• IP address and approximate location

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring website and click paths

 

We may use analytics tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and how you browse away from pages.

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If, in the future, we offer user accounts on our website, we will also collect login details. Passwords are stored in encrypted form only.

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2. How do we collect information?​

We collect personal information in the following ways:

• When you submit forms or make a booking on our website

• When you communicate with us by email, phone, social media or messaging apps

• When you subscribe to our newsletter or marketing communications

• When you browse our site, through cookies and similar technologies

 

Your personal information is used only for the purposes described in this policy.

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3. Why do we collect such personal information?​

We collect Personal and Non personal Information for the following purposes:

• To provide and operate our services, including managing enquiries, bookings and payments

• To communicate with you about your booking, itinerary and any changes or updates

• To provide customer service and technical support

• To send you newsletters, brochures and promotional messages if you have subscribed or if permitted by law

• To improve our website, services and guest experience by understanding how visitors use the site

• To create aggregated statistical data that helps us plan and improve our cooking holidays and related services

• To comply with applicable laws and regulations, including accounting and tax obligations

 

Legal bases for processing (EU and UK visitors)​

For visitors from the European Economic Area and the United Kingdom, we process personal data on the following legal bases:

• Performance of a contract
  To manage your booking, answer your enquiries and provide the travel services you request.

• Legitimate interests
  To improve our services and website, respond to general enquiries, send information to existing guests about similar services, and ensure the security of our systems.

• Consent
  To send you newsletters and certain marketing communications, and to store or access non essential cookies and similar tracking technologies. You can withdraw your consent at any time.

• Legal obligation
  To comply with legal and regulatory requirements, for example accounting, tax and consumer protection laws.

 

4. How do we store, use, share and disclose your personal information?​

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to present information about our tours and, where applicable, sell our products and services to you.

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Your data may be stored through Wix data storage, databases and general applications. They store your data on secure servers behind a firewall.

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For bookings and payments, we may also use third party booking and payment providers. These providers process your payment information securely and are responsible for the handling of your card data in line with their own privacy and security policies.

All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council. PCI DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Sharing your information​

We may share your personal information with:

• Service providers who help us operate our website, process bookings, send emails, host data and provide analytics.

• Local partners and suppliers in Italy (for example accommodation providers, chefs, transport companies and activity providers) where this is necessary to deliver your holiday.

• Professional advisers, such as accountants, lawyers or auditors, where necessary.

• Public authorities, regulators or law enforcement agencies where we are legally required to do so.

 

We do not sell your personal information to third parties.

 

International transfers​

Because Wix and some of our service providers may store data on servers in different countries, your information may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area and the United Kingdom.

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Where required by law, appropriate safeguards are applied to such transfers, for example standard contractual clauses approved by the European Commission or the UK authorities.

 

Data retention​

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, including:

• Managing your booking and providing your holiday

• Responding to your enquiries

• Sending you updates you have subscribed to

• Meeting our legal and accounting obligations

 

After this, your data will either be deleted or anonymised so that it can no longer be linked to you.

 

5. How do we communicate with you?​

We may contact you to:

• Confirm and manage your booking

• Respond to your questions or requests

• Provide pre arrival information, travel details and updates

• Resolve disputes or issues related to your booking or payment

• Send you important notices about changes to our services, terms or policies

• Send you newsletters, recipes and promotional messages if you have subscribed or if permitted by law

 

We may contact you by email, telephone, messaging apps or postal mail, depending on the contact details you have provided.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

 

6. How do we use cookies and other tracking tools?​

Our website uses cookies and similar technologies provided by Wix and third parties.

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We use cookies to:

• Make the website function properly and keep it secure

• Remember your preferences and previous actions

• Analyse how visitors use our site so we can improve structure, design, content and functions

• Test different versions of content to see what works best

• Recognise when you return to our website so we can show you relevant content

 

Cookies do not provide us with access to your computer or any information about you beyond the data you choose to share with us.

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You can manage cookies through your browser settings, where you can choose to block or delete cookies. If our site displays a cookie banner or settings tool, you can also adjust your preferences there, including withdrawing your consent for non essential cookies at any time. Please note that blocking certain cookies may affect how well the site works.

 

7. Your rights​

Depending on your location, you may have the following rights in relation to your personal information:​

• The right to access the personal data we hold about you

• The right to correct inaccurate or incomplete data

• The right to request the deletion of your data in certain circumstances

• The right to restrict the processing of your data in certain cases

• The right to object to certain types of processing, including direct marketing

• The right to data portability in certain circumstances

• The right to withdraw consent at any time where processing is based on consent

• The right to lodge a complaint with your local data protection authority

 

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

 

8. How can you withdraw your consent?​

If you no longer want us to process your data for a particular purpose, you can:​

• Click the “unsubscribe” link at the bottom of our marketing emails, or

• Contact us via the contact form on our website, or

• Email us at hello@whereincookingholidays.com

 

Please specify which processing you wish to stop so that we can handle your request correctly.

 

9. Privacy policy updates​

We may update this privacy policy from time to time. Changes and clarifications will take effect immediately upon being posted on this page.

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We encourage you to review this policy regularly to stay informed about how we collect, use and protect your information. If we make material changes, we will take reasonable steps to inform you, for example by email or by a notice on our website.

 

10. Questions and contact information​

If you would like to access, correct, amend or delete any personal information we hold about you, or if you have any questions about this policy, you can contact us.