Complaints Procedure

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At Wherein Cooking Holidays, we are committed to providing you with the best possible experience. If at any point you have concerns about your holiday, please follow the steps below.

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Before your holiday

If any issue arises before your holiday begins, please contact our Customer Experience Team via our contact form, providing full details of your complaint.

• We will acknowledge your message within 14 days of receiving it.

• We will aim to provide a full response within 28 days of receiving it.

 

During and after your holiday

If a problem arises during your holiday, you must inform our representative on site immediately so that we have the opportunity to resolve the matter for you while you are still there.

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If you remain dissatisfied after this, please submit a written report, including clear details of what went wrong, within 28 days of your return. This should be sent to us via our contact form.

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Please note that we cannot accept liability for any complaint that is not reported to our representative at the time the issue arises and/or is not submitted to us in writing within 28 days of your return.